What SUGAWA dual-head smart cooker owners have shared. Original customer feedback translated into English. SMS8000, SMS8800 and SMS9000 are different production batches of the same cooker.

Customer experience
Over 10 years of use and a trade-in option
āMy previous SUGAWA cooker lasted over ten years. When it stopped working, customer service recommended a replacement and offered a trade-in deal for existing users. I had found it very useful, so I decided to get a new one.ā
ā Yu Ying Chong

Customer experience
Easy to use and professional service
āI love using my SUGAWA cooker. The heat is strong enough, the controls are simple, and it is easy to clean. Customer service is excellent and professional.ā
ā Foong Peng Lai

Customer experience
Fast heating and steady heat
āIt heats up quickly, is very easy to operate, maintains steady heat and is easy to clean. I find it great value for money. Customer service is patient and professional. I genuinely find this cooker very useful and easy to keep clean.ā
ā Michelle Yau

Customer experience
Worth recommending
āThe SUGAWA cooker is very useful and worth owning. It heats up quickly, is easy to operate and is worth recommending.ā
ā Jie Shi

Customer experience
Convenient cooker with patient service
āThe SUGAWA cooker is very useful: simple, convenient and powerful enough for cooking. The customer service team is polite, professional and patient.ā
ā Cftang Zhou
Customer experience
A brand I trust after ten years
āI bought my first SUGAWA cooker at a home exhibition ten years ago because I wanted my children to learn to cook, and they were afraid to use a gas stove. After ten years, I was able to replace the old cooker through a trade-in promotion without paying more than before. To me, SUGAWA is a trustworthy cooker brand.ā
ā Ainee Soon

Customer experience
Saves time and effort
āI have used my SUGAWA cooker for many years, and I think it is excellent. Cooking is quick, the kitchen feels less greasy and I no longer get so hot while cooking. I can set the timer for soup and do other things instead of watching it constantly. It saves me time, effort and hassle.ā
ā Siew Ching
Customer experience
A good overall experience
āThe SUGAWA cooker works well. Customer service is professional, the service is excellent and the overall experience has been very good.ā
ā Kiew Hong Lim
Customer experience
Convenient cooking and attentive follow-up
āWe have been using our SUGAWA smart cooker at home for about six months. It is convenient, with sufficient, steady heat and simple controls. Cooking dishes, soup and stir-fries is easy, and the timer means I do not need to watch it constantly. I feel reassured by its automatic overheating shut-off and find it energy-saving. The customer service team follows up, answers questions patiently and is very professional. Overall, it has been a very good experience.ā
ā åē¾č³
Customer experience
Neat design and just-right heat
āThe heat is just right. It looks neat and attractive in use. I highly recommend it.ā
ā Li Foo
Customer experience
Convenient and efficient
āIt is convenient, easy to use and saves electricity. I am very satisfied with the service.ā
ā Lim Ching Soon
Customer experience
Nine years of use and a handy timer
āI replaced my SUGAWA smart cooker with a new one today. After using the previous one for more than nine years, I can say it has worked very well, with less smoke and a cleaner kitchen. I especially like the timer that lets it cook and then stop automatically.ā
ā Hooi Choo Gan

Customer experience
Fast heating and easy cleaning
āThis SUGAWA cooker heats up especially quickly and gives stable heat, saving me a lot of cooking time. The timer and child-lock features are thoughtful, and the surface wipes clean easily, making the kitchen look neater.ā
ā Connie Bong
Customer experience
My first choice for a cooker
āSUGAWA is my first choice for a cooker. It heats quickly, is very easy to use, provides steady heat, is easy to clean and offers great value for money.ā
ā PekChong Teh
Customer experience
Quick heating and easy maintenance
āThe SUGAWA cooker heats up quickly, is very easy to use, offers steady heat and is easy to clean. I find it great value. Customer service is patient and professional. I genuinely find the cooker very useful and easy to maintain.ā
ā KP Ooi
Customer experience
Simple controls and good value
āFast heating, simple controls, steady heat, easy cleaning, great value for money and good service.ā
ā Irene Loh
Customer experience
Reliable cooker and friendly after-sales service
āI have used this cooker for many years. It is useful, safe and convenient, heats up quickly and is simple to operate. I find it good value and genuinely recommend it. The after-sales service is very good; customer support is friendly and patiently explains any questions.ā
ā Leaw Kathryn

Customer experience
A year of positive use
āAfter a year of using SUGAWA, I genuinely find it very useful. There is less cooking smoke, it heats up quickly, cleaning is simple and the heat is stable. Raymond provides very good service.ā
ā Karen Chan
Customer experience
Over ten years of use
āI have used a SUGAWA induction cooker for over ten years. Its smart controls help save electricity; it heats up quickly and efficiently, feels safe and is easy to clean.ā
ā Celine Tan Siew Lian
These are real customer testimonials from social-media posts; ratings have not been attributed. Experiences may vary.